About Us

A leader in government revenue solutions since 1991.

Who We Are

We are a revenue recovery provider of choice for 600+ agencies nationwide.

We receive accolades for our training and for the customer service we provide to millions of constituents.

We benefit from the backing and innovation resources of Navient, a leading provider of business processing solutions with a multibillion-dollar market capitalization.

Our Leadership

Gila, LLC d/b/a Municipal Services Bureau (MSB) is a wholly owned subsidiary of Navient Corporation.

At Navient, we help our clients and millions of Americans achieve financial success through our technology-enabled financing, services, and support.

For NYC residents only– the New York City Department of Consumer Affairs requires us to request and document your preferred language. You may inform us of your language preference by contacting us at 800-616-0166. Also, a translation and description of commonly used debt collection terms is available in multiple languages on the Department’s website, www.nyc.gov/dca.

MSB conducts its business in English but also offers limited verbal and written translations and services in Spanish on some accounts/clients. Please note that we cannot guarantee our verbal translation and support services/language access services will always be available in Spanish during business hours, and they may not be offered or available for certain accounts. If not available, we will communicate with you in English.