Government Revenue Solutions
Accelerate your cash flow.
Modernize your constituent experience.
Our enterprise is built to help you succeed, even during the most challenging times. From public health emergencies to inflation – and from staffing difficulties to recessions – discover how we can help ensure your agency is ready for what comes next.
Payment Processing Solutions
Maximize your cash flow and streamline the payment process for your constituents.
Advanced Court Solutions
Optimize revenue, collect more debt, and treat constituents with respect.
For Consumers
Life can take unexpected turns, and challenging situations come up when we least expect them. We’re here to help you resolve your outstanding obligations.
You may have seen our old logo on the letter you received. Rest assured: you’re in the right place.
Our Story
For 30 years, we, Municipal Services Bureau (MSB), have prided ourselves on our differences. We welcome difficult assignments. We strive for more than the status quo, never standing still. We measure ourselves not just on the results we deliver, but on the trust we earn.
When you partner with MSB, you get results and peace of mind. Entrust your portfolio and constituent relationships to us, and we will take care of the rest.
For NYC residents only– the New York City Department of Consumer Affairs requires us to request and document your preferred language. You may inform us of your language preference by contacting us at 800-616-0166. Also, a translation and description of commonly used debt collection terms is available in multiple languages on the Department’s website, www.nyc.gov/dca.
MSB conducts its business in English but also offers limited verbal and written translations and services in Spanish on some accounts/clients. Please note that we cannot guarantee our verbal translation and support services/language access services will always be available in Spanish during business hours, and they may not be offered or available for certain accounts. If not available, we will communicate with you in English.