Government Payment Processing
Easy, transparent solutions for you and those you serve
Our enterprise is built to help you succeed, even during the most challenging times. From public health emergencies to inflation – and from staffing difficulties to recessions – discover how we can help ensure your agency is ready for what comes next.
Experience, Execution, and Ethics
Municipal Services Bureau (MSB) offers the highest level of cardholder data security (PCI level 1) and are Europay, MasterCard, and Visa (EMV Chip Card) compliant.
We support a variety of payment sources, including Visa, MasterCard, Discover, American Express, JCB, ACH, and e-Check.
We support the newest contactless technologies such as Apple Pay and Google Pay.
We support an array of payment channels, including online, mobile, phone, in-person, and recurring payments.
We can have your new payment platform up and running in as little as 60 minutes.
Your new platform will include real-time analytics, workflows, and system monitoring.
Your dedicated, 24/7 service team is located 100% in the U.S.
Serving a Variety of Government Entities
We support 800+ agencies nationwide.
COUNTY GOVERNMENT
CITY
GOVERNMENT
UNIVERSITY
COURT
UTILITY
TOLL
HEALTHCARE
SOFTWARE, ONLINE
Experience
Transformative electronic payment processing solutions
Maximize payment avenues and minimize transaction times.
Certified payment facilitator
Managing the payment ecosystem from capture through settlement.
More than 30 years
In the payment processing business.
Highest level of cardholder data security
PCI Level 1 compliant including point-of-sale chip readers and Payment Application Data Security Standard (PA-DSS) supporting point-to-point encryption to maximize transaction security.
We tailor our processes to meet your needs, with the capabilities to accept all types of payments — online, in person, by phone, and by text.
Execution
Full-service integration
Technical support and account management included with standard implementation, at no additional cost.
Multiple fee options, suited to government agencies
Options include convenience fees – where allowed by law – and merchant-funded pricing models.
Universal payment channels
- Web/online
- Walk-up counter for face-to-face transactions
- Payment tablet kiosks for customer self-service and after-hours support
- Pay-by-text
- Recurring payments
- Shopping cart solutions
- Web and mobile application support (both Android and iOS)
- Point-of-sale
24/7 cellphone access
To your dedicated, 100% U.S.-based account team.
Transparent, always-on monitoring
Gives you real-time, on-demand insight into activity, trends, and system health. Alerts help ensure any issues are addressed immediately.
Robust reporting modules
Designed with fiscal processes in mind.
Flexible and user-friendly
- Support for Visa, MasterCard, Discover, American Express, all U.S. and Canadian debit networks, as well as e-Check/ACH
- Payment site(s) available 24/7
- User-configurable drag-and-drop web forms, websites, bills, receipts, dashboards, and reports
- Transparent chargeback workflow
- Dedicated toll-free phone number
- Point-to-point encryption and tokenization
- Multiple hardware options
We adopt solutions unique to your needs, bringing a passion for customer service and a focus on data security.
Ethics
Fully compliant
With all federal, state, and local laws.
Better Business Bureau (BBB) accredited
SSAE 18 Type 2
Compliant service organization.
Fully licensed, bonded, and insured
Criminal background checks
For all employees, upon hire and ongoing.
Client audits and site visits
Are welcome at any time, with or without notice.
