Transformative Payment Processing
Mission-aligned solutions. Concierge-level support.
Experience, Execution, and Ethics
We offer the highest level of cardholder data security (PCI level 1) and are Europay, MasterCard, and Visa (EMV Chip Card) compliant.
We support a variety of payment sources, including Visa, MasterCard, Discover, American Express, ACH, and e-Check.
We support the newest technologies such as Apple Pay and Google Pay.
We support an array of payment channels, including online, mobile, phone, in-person, and recurring payments.
Your dedicated, 24/7 service team is located 100% in the U.S.
Serving a Variety of Government Entities
We serve more than 600 state and county governments, transportation authorities, municipalities, and other public entities across the United States.
COUNTY GOVERNMENT
CITY
GOVERNMENT
UNIVERSITY
COURT
UTILITY
TOLL
HEALTHCARE
SOFTWARE, ONLINE
Experience
Transformative electronic payment processing solutions
Maximize payment avenues and minimize transaction times.
Certified payment facilitator
Managing the payment ecosystem from capture through settlement.
More than 25 years
In the payment processing business.
Highest level of cardholder data security
PCI Level 1 compliant including point-of-sale chip readers and Payment Application Data Security Standard (PA-DSS) supporting point-to-point encryption to maximize transaction security.
We tailor our processes to meet your needs, with the capabilities to accept all types of payments — online, in person, by phone, and by text.
Execution
Full-service integration
Technical support and account management included with standard implementation, at no additional cost.
Multiple fee options, suited to government agencies
Options include convenience fees – where allowed by law – and merchant-funded pricing models.
Universal payment channels
- Web/online
- Walk-up counter for face-to-face transactions
- Payment tablet kiosks for customer self-service and after-hours support
- Pay-by-text
- Recurring payments
- Shopping cart solutions
- Web and mobile application support (both Android and iOS)
- Point-of-sale
24/7 cellphone access
To your dedicated, 100% U.S.-based account team.
Real-time, transparent monitoring
Of individual payments and of the entire ecosystem.
Robust reporting modules
Designed with fiscal processes in mind.
Flexible and user-friendly
- Support for Visa, MasterCard, Discover, American Express, all U.S. and Canada debit networks, e-Checks including ACH and EFT, and more
- Payment site(s) available 24/7
- Email receipts
- Dedicated toll-free phone number
- Point-to-point encryption and tokenization
- Multiple hardware options
We adopt solutions unique to your needs, bringing a passion for customer service and a focus on data security.
Ethics
Fully compliant
With all federal, state, and local laws.
A+ Better Business Bureau rating
SSAE 18 Type 2
Compliant service organization.
Fully licensed, bonded, and insured
Criminal background checks
For all employees, upon hire and ongoing.
Client audits and site visits
Are welcome at any time, with or without notice.
The New York City Department of Consumer Affairs requires us to request and document your preferred language. You may inform us of your language preference by contacting us at 800-616-0166. Also, a translation and description of commonly used debt collection terms is available in multiple languages on the Department’s website, www.nyc.gov/dca.
MSB conducts its business in English but also offers limited verbal and written translations and services in Spanish on some accounts/clients. Please note that we cannot guarantee our verbal translation and support services/language access services will always be available in Spanish during business hours, and they may not be offered or available for certain accounts. If not available, we will communicate with you in English.