Government Payment Processing

Easy, transparent solutions for you and those you serve

Experience, Execution, and Ethics

We offer the highest level of cardholder data security (PCI level 1) and are Europay, MasterCard, and Visa (EMV Chip Card) compliant.

We support a variety of payment sources, including Visa, MasterCard, Discover, American Express, JCB, ACH, and e-Check.

We support the newest contactless technologies such as Apple Pay and Google Pay.

We support an array of payment channels, including online, mobile, phone, in-person, and recurring payments.

We can have your new payment platform up and running in as little as 60 minutes.

Your new platform will include real-time analytics, workflows, and system monitoring.

Your dedicated, 24/7 service team is located 100% in the U.S.

gold certification

Serving a Variety of Government Entities

We serve more than 600 state and county governments, transportation authorities, municipalities, and other public entities across the United States.

COUNTY GOVERNMENT

county government

CITY
GOVERNMENT

UNIVERSITY

University

COURT

Court

UTILITY

Utility

TOLL

Toll

HEALTHCARE

Healthcare

SOFTWARE, ONLINE

Experience

Transformative electronic payment processing solutions

Maximize payment avenues and minimize transaction times.

Certified payment facilitator

Managing the payment ecosystem from capture through settlement.

More than 25 years

In the payment processing business.

Highest level of cardholder data security

PCI Level 1 compliant including point-of-sale chip readers and Payment Application Data Security Standard (PA-DSS) supporting point-to-point encryption to maximize transaction security.

We tailor our processes to meet your needs, with the capabilities to accept all types of payments — online, in person, by phone, and by text.

Execution

Full-service integration

Technical support and account management included with standard implementation, at no additional cost.

Multiple fee options, suited to government agencies

Options include convenience fees – where allowed by law – and merchant-funded pricing models.

Universal payment channels

  • Web/online
  • Walk-up counter for face-to-face transactions
  • Payment tablet kiosks for customer self-service and after-hours support
  • Pay-by-text
  • Recurring payments
  • Shopping cart solutions
  • Web and mobile application support (both Android and iOS)
  • Point-of-sale

24/7 cellphone access

To your dedicated, 100% U.S.-based account team.

Transparent, always-on monitoring

Gives you real-time, on-demand insight into activity, trends, and system health. Alerts help ensure any issues are addressed immediately.

Robust reporting modules

Designed with fiscal processes in mind.

Flexible and user-friendly

  • Support for Visa, MasterCard, Discover, American Express, all U.S. and Canada debit networks, e-Checks including ACH and EFT, and more
  • Payment site(s) available 24/7
  • User-configurable drag-and-drop web forms, websites, bills, receipts, dashboards, and reports
  • Transparent chargeback workflow
  • Dedicated toll-free phone number
  • Point-to-point encryption and tokenization
  • Multiple hardware options

We adopt solutions unique to your needs, bringing a passion for customer service and a focus on data security.

Ethics

Fully compliant

With all federal, state, and local laws.

Better Business Bureau (BBB) accredited

SSAE 18 Type 2

Compliant service organization.

Fully licensed, bonded, and insured

Criminal background checks

For all employees, upon hire and ongoing.

Client audits and site visits

Are welcome at any time, with or without notice.

For NYC residents only– the New York City Department of Consumer Affairs requires us to request and document your preferred language. You may inform us of your language preference by contacting us at 800-616-0166. Also, a translation and description of commonly used debt collection terms is available in multiple languages on the Department’s website, www.nyc.gov/dca.

MSB conducts its business in English but also offers limited verbal and written translations and services in Spanish on some accounts/clients. Please note that we cannot guarantee our verbal translation and support services/language access services will always be available in Spanish during business hours, and they may not be offered or available for certain accounts. If not available, we will communicate with you in English.